Login password lost

I have freshly installed my windows 10. When I re-install the software of 3T My Cloud and try to connect to it, it asks me for a login password which I have lost and forgotten. Where can I reset the password or retrieve it back ?

Any assistance would be appreciated.

Thanks.

Pong

@obopong Do you own a 1st or 2nd generation My Cloud? Are you able to provide and image of what comes up? With Windows 10 use Snip and Sketch to capture images.

1 Like

Generally one sets or changes the My Cloud User passwords in the My Cloud Dashboard administration interface.

How to access the Dashboard on a My Cloud (single bay) device
https://support-en.wd.com/app/answers/detail/a_id/15104

If you have forgotten the admin user password that is needed to access the My Cloud Dashboard when the admin password option is enabled then perform a 4 second reset (via the reset button on the back of the My Cloud) which should reset the Admin password back to the default (blank).

How to Reset a My Cloud (single bay) Device
https://support-en.wd.com/app/answers/detail/a_id/24022

1 Like

I think my WD is the 2nd generation.

Anyway, I at last can connect to my device without knowing by which method/way mentioned in the google search and install the relevant applications.

Thank you for your quick response and help.