Please Help -WD 1TB My Book Says Full but Shows Only Half Full

Portable Drives My Passport
1

I have a WD My Book 1TB that I have had for a number of years.  It is connect via USB to a PC running Win XP.  This device is never removed and I only use it to backup all files.  The other day I went to copy a 10 Gb file to it and I received a message saying that the drive was full. I checked the drive and it is showing 562 GB free.  I have rebooted the workstation and powered off the drive but I still receive this error.  

I downloaded WD Link but it only shows network drives with an IP.  I was going to try HDD Capsity Restore but it only show internal drives.  PLEASE HELP!!

2

Hello, have you tried connecting the my book to another PC to see if the same thing happens. You can also run test with DLG, check the link below. 

http://wdc.custhelp.com/app/answers/detail/a_id/940/p/227,194/session/L3RpbWUvMTM1MTk3NDM3Ny9zaWQvNXdpWC1tYWw%3D

3

Yes. I tried it on another PC and received the same error. I will try the link you posted later.

4

I ran the diagnostic utility and everything passed.  I am at a loss.  I have opened a ticket with WD support but I have already done everything that they have suggested.  I have a feeling that the next step is to reformat the drive.  I hope now though.