PC recognized ExHard drive. But it doesnt show up in My computer

Portable Drives My Passport
1

Hello everyone, 

   This problem orrcured to me yesterday and i’ve been trying various ways to solve it but none work thus far. 

    I have a 2TB WD My Book 1140. The computer regconized the device it but it doesnt show up as

   a drive in “My computer” for me to acess. 

My book show up in Devices and Hardware

http://imageshack.us/photo/my-images/801/n4do.jpg/

But it doesnt show up in My computer 

http://imageshack.us/f/546/mmh3.jpg/

I check devices manager to make sure all ports have been accepted 

http://imageshack.us/f/713/x2h1.jpg/ 

then I went to storage to see if the drive is in there. It was, And computer tells me It needs to be initialize to run 

I hit on the initilize button and this I/0 error came up. 

http://imageshack.us/f/189/6lly.jpg/

I’ve try replug the hard drive. uninstall the drivers and reinstall

I’ve try running the command shkrfl f/ r/ some thing like that but it didnt fix the problem either. 

I hope someone could help me with this problems. I dont want to lose the data in this drives for i really need them. 

Thanks 

2

Hello,

I/O error usually means the drive is defective. But before jumping to any conclusions I recommend that you try another USB cable and another computer.

3

HDknows, 

  I’m afraid the drive itself is malfuntioned. I tried using other cable from WD drives but the result stayed the same.

  

 So I guess my next question is:  will I be able to recover the data inside the drive if I send it back to the factory and ask      them for help? or they wont be able to fix it and send me a replacement. 

 If you know other way to recover the data inside this External HD then please let me know. I really really dont want to lost the date inside this drive.

   many thanks. 

4

Hello,

Please check the link below for data recovery information.

Information about Data Recovery.