Password access on windows

I have forgotten my password for my files on my Passport Ultra and Windows Easy Setup does not have any access to get it or reset it. Is there a way to get access or reset the password?
Thanks

Hi Wino1943,

You can find the relevant information for such issue from the link given below.

You can also contact WD Support team from the links given below.

To Contact WD for Technical Support


The link below will allow you to call support.