Password lost on WD my passport ultra

Francesco_Giasi · October 30, 2015, 9:10am

Hallo , I must install a new W10 on my workstation… now the “new” W10 machine ask me the password.
I don’t remeber to setup one in old machine and now -i’ not able to open my passport ultra. How can I solve the problem?
Please don’t replay me to erase all. it is my backup unit…

please help me.
thanks
Francesco

Joerg_A · October 30, 2015, 2:53pm

Please get in touch with the WD Support.

Myron · October 30, 2015, 5:51pm

@Joerg_A is correct. Asking this question here on how to bypass or reset the password is incorrect. You have to contact WD support for assistance. I understand the issue you have got.

Thing is, if I had a password protected drive and it was public knowledge how to bypass or disable the password then what would be the point in password protecting a drive?

HDDRS · November 19, 2015, 6:38am

I dont think there is a way to actually bypass it

Muhammad_Usman_Arsha · November 28, 2015, 1:41pm

I also forgot my WD password.Please help me to open it.Please …!!

Myron · November 28, 2015, 5:12pm

It’ll be designed where without you knowing the password then you can’t get at the data… You can always call Western Digital Support.