New to WD... Where is my password? A need simple guidance

Hello All,
I’ve bought a WD MyPassport Ultra 1TB and I’ve been trying to unlock it.
It’s asking me for a password, but I was never asked or had the opportunity to set up one. Hint is candy.

Can someone teach me how to overcome this in a step by step for a dummy user starting from plugin in the device to my pc (windows 7). In fact I don’t want any password, never.



You can try to format the drive using the below link in order to remove the password.

If issue persists you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support