Passport Ultra- locked out

Hi, I purchased a Passport Ultra in 2012 when I started Uni but never used it after initially setting up. I would like to be able to use it now, but have no idea of login details. Is there any way of resetting the Passport please?
Many thanks :blush:

Hi @emmasatschool,

My Passport Ultra is formatted for Windows® 10+ to deliver plug-and-play storage out of the box. With WD software, you can also download the NTFS driver for macOS, so you can work seamlessly between operating systems without reformatting.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: