Old My Passport locked. Help!

WD External Drives WD Portable Drives
1

So I recently I found an old My Passport (WDBBEP0010BBL) that I had lost during moving years ago. Its password protected and I still remember the password. I couldn’t find the installation disc for it anymore, so every computer I plugged it in does not show the password window for me to unlock. I had installed the My Passport WD Drive Utilities and WD Security from the WD website, however only the WD Drive Utilities program can detect My Passport and shows that I have used up all 5 password attempts and is giving me an option to format the drive. WD Security does not even detect the My Passport and only shows “Attach a supported WD drive” message.

So all in all, I just want to find a way to get to the password unlocker window and try to unlock it again, since I still remember the password and I want to get my files back. I can clarify further if my message is unclear. Please help, and thank you.

2

It’s all here:

3

I downloaded all those apps and installed them all properly, but sadly the problem still persists. I appreciate the help though.

4

Unfortunately there are many people with the same problem. Just search for “WD Security” and you’ll see. Could be something related to the operating system.
Try this:
https://support-en.wd.com/app/answers/detail/a_id/6265

and try installing the utilities in another pc too