Not working WD Elements SE 4 TB (bought 16.01.19)

My WD Elements SE 4 TB has stopped working. The little LED light is not blinking when I plug it in and no sound from the external hard drive. This also happens when I try with other cables and laptops. I bought it this January, and have no back up of it as I expect an external hard drive will last for 2 years. I have only had it in my house, safe on a desk. What can be the problem? Can I get it fixed?

Hi aa9,

We sincerely apologize for the bad experience and thank you for writing to us.

Please refer to the link mentioned below in order to replace the defective drive.


It is best if you can give us a call so we can help you in a better way, please contact us on given below contact details.

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List of WD support phone numbers.