Not connecting to network

[ginju]

Hi all,

Recently moved house and received a new router. Tried to connect my cloud home duo and it is not connecting. The LED’s at the back are not flashing or even turning on. The white light in the front just keep blinking. I tried different ethernet cables and rebooted the system. Could someone help me here as I have only basic tech knowledge. Please?

Thanks
GJ

[Keerti_01]

Hi @ginju,

Please refer to the article: My Cloud Home: Slow Blinking & Device Offline: Slow Blinking LED and Device Offline on My Cloud Home

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask