Beim Einrichten der My CloudHome wird angezeigt, dass das Gerät offline wäre und wird nicht gefunden. Die LED leuchtet dauerhaft und obwohl alles korrekt an den Telekom Speedport Pro Router angeschlossen wird es nicht erkannt.
Hat jemand ähnliche Probleme?
Hallo,
Wir empfehlen Ihnen, den folgenden KBA-Artikel zu lesen (My Cloud: Solid and Blinking Red Power and Drive LED Status)
The My Cloud Home (Duo) has the single white LED bar on the front of the unit.
- LED STATE #5: Full illumination when “system ready” state is reached.
IMPORTANT: If the My Cloud Home LED becomes solid immediately after applying power, it may not have completed the boot up sequence properly.
- Power OFF and ON the My Cloud Home multiple times may cause the device to recover from Solid White LED at power on state.
- Obtain the debug logs from the device IP address and provide to WD Technical Support.
For instructions, please refer to Answer ID 6746: How to Collect My Cloud Home On-Device Debug Logs - Perform a 60 + second pin System Erase to set the device back to factory settings Only if data recovery is not required.
For instruction, please refer to Answer ID 16584: How to System Erase My Cloud Home to Factory Settings - If the device continues to boot directly into SOLID LED and the LED never blinks, Check Warranty Replacement Status and Create and Online Warranty Replacement
- If data recovery is needed, contact WD Data Recovery Partners Drive Savers or OnTrack to initiate data recovery services.
