No writeable partition found. Please make sure your drive is unlocked

WD External Drives External Drives for PC
1

I have a 1 tb MyPassport. it works fine on my Windows 10 PC but when I try and back up a Windows 7 laptop I get the above message. The devise is unlocked

it seems to recognise the MyPassport but i cant write anything to it - but its fine on the Windows 10 machine

Any help appreciated

Thanks

2

Are you sure it’s permanently UNLOCKED, versus having your Win10 PC automatically unlock it? There’s a difference.

3

Thanks - no its definitely unlocked… I unlocked it on the W7 machine using my password - and then went back to to my W10 pc and removed the password protection altogether so the drive is permanently unlocked.

I wonder whether it need some of formatting although I’m not sure why if it works ok uinder W10

4

Hi,

Try checking your Permissions on the laptop and compare with those on the PC.

Cliff

5

Not quite sure what that means? How I would go about that?

I have noticed that if for example I attach a digicam it shows up as an external hard drive on the laptop under Computer but when I attach the My Passport via the same USB it makes the same notification noise but does not appear as an external driver under Computer

Also I can runs a status check / Quick Drive Check of the My Passport from the laptop so it knows its there but when I try to Backup vi the Discovery / Storage page - its fine till I hover over Import Data and a little red no entry sign appears - although the Cloud button seems fine.

Help appreciated

Thnks