No puedo acceder al panel de control

Hola, desearía hacer una consulta, tengo un WD My Cloud , puedo ver y cargar los archivos desde mi smartphone lo mismo que desde mi PC, pero al querer entrar al panel de control me sale un cartel que dice: Solo se permiten usuarios administradores, la duda es con la contraseña porque creo haberla cambiado en algún momento. Hay alguna forma para poder entrar al panel de control o resetear sin perder los datos?, desde ya muchas gracias.2021-06-30T03:00:00Z

If one is attempting to access the My Cloud Dashboard on a single bay/single drive My Cloud and have forgotten the administrator password. One can perform a 4 second reset which resets the My Cloud administrator password back to default (blank).

How to access the Dashboard on a My Cloud (single bay) device
https://support-en.wd.com/app/answers/detail/a_id/15104

How to Reset a My Cloud (single bay) Device
https://support-en.wd.com/app/answers/detail/a_id/24022

Critical: The following process is Not Data Destructive and will not impact user data on the device.

Option A: 4 Second Reset (Reset with Power On)

The 4 Second Reset will reset the following:

  • Admin Password (No password by default)
  • Network Mode (Default = DHCP )

Note: The 4 Second Reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B - the 40 Second Reset outlined below.

To execute the 4 Second Reset :

  • With the power on, using a paperclip or narrow tipped pen, press and hold the reset button for at least 4 seconds. The reset process will cause the device to reboot and may take up to 5 minutes to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use.