No puedo acceder al panel de control

[Elias59]

Hola, desearía hacer una consulta, tengo un WD My Cloud , puedo ver y cargar los archivos desde mi smartphone lo mismo que desde mi PC, pero al querer entrar al panel de control me sale un cartel que dice: Solo se permiten usuarios administradores, la duda es con la contraseña porque creo haberla cambiado en algún momento. Hay alguna forma para poder entrar al panel de control o resetear sin perder los datos?, desde ya muchas gracias.2021-06-30T03:00:00Z

[Bennor]

@Elias59

Hola, desearía hacer una consulta, tengo un WD My Cloud , puedo ver y cargar los archivos desde mi smartphone lo mismo que desde mi PC, pero al querer entrar al panel de control me sale un cartel que dice: Solo se permiten usuarios administradores, la duda es con la contraseña porque creo haberla cambiado en algún momento. Hay alguna forma para poder entrar al panel de control o resetear sin perder los datos?, desde ya muchas gracias. June 30, 2021 (GMT+3)

Translation:
Hello, I would like to make a query, I have a WD My Cloud, I can see and upload the files from my smartphone the same as from my PC, but when I want to enter the control panel I get a sign that says: Only administrator users are allowed, the question is with the password because I think I have changed it at some point. Is there any way to enter the control panel or reset without losing data? Thank you very much in advance. June 30, 2021 (GMT + 3)

If one is attempting to access the My Cloud Dashboard on a single bay/single drive My Cloud and have forgotten the administrator password. One can perform a 4 second reset which resets the My Cloud administrator password back to default (blank).

How to access the Dashboard on a My Cloud (single bay) device
https://support-en.wd.com/app/answers/detail/a_id/15104

How to Reset a My Cloud (single bay) Device
https://support-en.wd.com/app/answers/detail/a_id/24022

Critical: The following process is Not Data Destructive and will not impact user data on the device.

Option A: 4 Second Reset (Reset with Power On)

The 4 Second Reset will reset the following:

• Admin Password (No password by default)
• Network Mode (Default = DHCP )

Note: The 4 Second Reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B - the 40 Second Reset outlined below.

To execute the 4 Second Reset :

• With the power on, using a paperclip or narrow tipped pen, press and hold the reset button for at least 4 seconds. The reset process will cause the device to reboot and may take up to 5 minutes to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use.