I have a WD My Cloud 4TB and I have massive problems with my drive.
For me its impossible to access the dashboard of my Drive. But I can access it via pinging, I can see the data via FTP, but I cannot connect to the dashvboard.
I tried with several pc’s or handhelds but the page is empty.
I use a UPC Samsung Horizon Router, I set the IP for the drive static in there. I tried to forwarding ports (don’t know if i did it right) and now I don’t know how to get any further…
If i switch off my router for a few minutes and then restart, then sometimes I am lucky and can access the dashboard but only for a short moment.
I believe its caused on incorrect settings in my router maybe…WD Support (sorry) ■■■■■ totally. They told me to send back the drive on my own costs and maybe get it back repaired. But I see the data via FTP so the drive isn’t corrupted.
Also to say: If I use another USB Harddrive on MyCloud the Drive crahes completely. I’m really really disappointed about the WD My Cloud and I saw many others have similar problems but no really way to get the problem solved.
Thank you so much if you can help me in this solution.