New PiDrive is only showing 500GB

Same issue. Have tired:

Accessing it in: WIndows 10, OSX El Capitan, Ubuntu Mate, and Raspbian.

Tried multiple partition tables for the heck of it.

My guess is that this is some sort of driver issue. I came across a few other drives that didn’t read correctly due to bad drivers. 

Can’t be a driver issue.  You’ve used multiple OSen (Windows, MacOS X, Linux), which have three diferent drivers that confirm to USB Mass Storage specs.  So it’s not the drivers, it’s the drive.  Ether the drive’s firmware is off, or someone slapped 1TB stickers on 500GB drives.

STrRedWolf wrote:

Ether the drive’s firmware is off, or _ someone slapped 1TB stickers on 500GB drives _.

that would be embarrassing 

I ordered the kit late last week and was fearing the worst today when it arrived after reading this thread.

I initially connected it to my Windows desk top PC and checked in disk management and it was OK reading as a 1Tb drive.

So this looks like an issue with only some of the current stock I guess.

I have now connected it to a Pi 2 and transferred the root storage from the SD Card to the drive which is working as expected.

Hope you guys get to the bottom of the problem and get your drives fixed.

having the same issue - drive is showing up as 500GB. way to go, WD.

Problem was resolved by the very nice folks at WD Labs.  They read my post here and contacted me to send a new drive.  

I’m very glad I went with WD  :)

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I was also contacted about a replacement drive and received my replacement this morning. New drive shows up as 1TB! Thanks majorglory for handling things!

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Emailing support. Good thing they are aware of this and are helping us.

Was there any explanation of what the issue was ?

or is that under wraps ?

Nope, no word on what may have been wrong.

I was also contacted, and overnighted a drive.  After some address goof-ups on my end, I now have a new drive, and I’ve sent the old drive back.

Now to test it out.  Opening the seal, hooking up one end of a USB3 cable to my main Linux box, starting the log monitor…

tygris@sandra ~ $ sudo tail -f /var/log/syslog
Oct 8 21:52:43 sandra kernel: usb 3-3.1: new SuperSpeed USB device number 6 using xhci_hcd
Oct 8 21:52:43 sandra mtp-probe: checking bus 3, device 6: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3.1" 
Oct 8 21:52:43 sandra mtp-probe: bus: 3, device: 6 was not an MTP device 
Oct 8 21:52:43 sandra kernel: usb 3-3.1: New USB device found, idVendor=1058, idProduct=07ba
Oct 8 21:52:43 sandra kernel: usb 3-3.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
Oct 8 21:52:43 sandra kernel: usb 3-3.1: Product: My Passport 07BA
Oct 8 21:52:43 sandra kernel: usb 3-3.1: Manufacturer: Western Digital
Oct 8 21:52:43 sandra kernel: usb 3-3.1: SerialNumber: (REDACTED)
Oct 8 21:52:43 sandra kernel: usb-storage 3-3.1:1.0: USB Mass Storage device detected
Oct 8 21:52:43 sandra kernel: scsi host11: usb-storage 3-3.1:1.0
Oct 8 21:52:44 sandra kernel: scsi 11:0:0:0: Direct-Access WD My Passport 07BA 1012 PQ: 0 ANSI: 6
Oct 8 21:52:44 sandra kernel: scsi 11:0:0:1: Enclosure WD SES Device 1012 PQ: 0 ANSI: 6
Oct 8 21:52:44 sandra kernel: sd 11:0:0:0: [sdc] Spinning up disk...
Oct 8 21:52:50 sandra kernel: ......ready
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] 1953458176 512-byte logical blocks: (1.00 TB/931 GiB)
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Write Protect is off
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Mode Sense: 47 00 10 08
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] No Caching mode page found
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Assuming drive cache: write through
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Attached SCSI disk

Yep, that’s more like it. Now to mask the over-bright white light and simplify my Kodi setup (aka BBF Mobile Broadcast Unit).  Where did I put those cases I gutted…

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My PiDrive is also only showing 500GB. Who do I get in touch with to correct?

Hi everyone,

Engineering has validated a software fix for this issue.  If your PiDrive is reporting an incorrect capacity (500GB vs 1TB), please download and extract the attached zip file to a Windows computer, and run “WD Drive Capacity Restore.exe” with the affected drive connected.

If you’re downloading via Chrome, your download might be blocked due to this being an “uncommon” file.  If so, please click the “Keep” button to proceed with the download.

Please let me know if you need further help, or if this tool does not work for you!

WD Drive Capacity Restore.zip (1.5 MB)

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Thank you so much for the fast and efficient service!  I’m definitely glad I went with WD  :)

WD Support, if you’re reading this, I too have a drive reporting 500.1GB capacity after fdisk. Please help.

VR,

–Mike

Edit: I just saw the Windows fix on the previous page. I will try this ASAP.

My Pi drive was also showing 500 gig. Ran the Capacity Restore listed above and all is well.
On a side note, when I plugged the Pi Drive into the USB of my Win7 desktop, the drive showed up in My Computer as a USB drive with 0 (zero) capacity.
However, when I ran DataLifeGuard Diagnostics (ver. 1.29) for Windows, the drive showed 500gig before the restore and 1000gig after.
Larry

Same problem here. Tried the capacity restore prog (after finding a windows computer – I have Macs)… no go – does not detect drive.

Add me to the Me Too list and start a new list for slow to the game.
The zip file expanded my Drive to 1TB !!

Is the software supposed to work on larger drives? I have a Passport that is really 4 TB but it is showing 2TB. I’ve tried this fix, but it doesn’t recognize the disk as being there. Is there some trick to make this drive the “targeted” drive?

Many thanks,

Bill

I should have mentioned. I’m referring to the “WD Drive Capacity Restore” program.