Hi all. Yesterday I got a new My Passport Ultra 2TB through advanced RMA because my old one would freeze sometimes while copying files. I moved everything over to the new one and when I connect it to my Samsung TV, it won’t detect it and says “no movie file in current device”, “no photos in current device” etc and the size is always zero. My old one connects/works fine on my TV.
I looked at both My Passport Ultras and both are the same format “NTFS”. Why can’t I see the new one on my TV? I was searching around and I don’t believe my new one through advanced RMA is passport protected or anything like that. I downloaded SmartWare and WD Security last night and nothing showed up to suggest it’s passport protected. I also deleted all the WD files/folders on My Passport Ultra that came with it and my Samsung TV still doesn’t see I have files on it.
Also, I just connected it again to my TV and noticed a clicking for about 20 seconds and then it went away. Any suggestions?