Hello, I just bought the passport 4tb yesterday. I installed discovery and security. Everything works fine. Setting a password looks easy but I’m missing the icon or anything that shows is as an option. When I go to security it just shows an image of a passport with no password options. In Discovery>storage I see the settings button but only have option to eject. What did I miss?
Hi Jarret,
You can refer the below mentioned link to know the method to use WD Security.
Thank you for the information. However, those very clear instructions seem different to what I get. See my screenshot below where I don’t get options for anything in that section.
Kind regards,
Jarret
Hi Jarret,
You should check after the uninstall and reinstall of WD Security application from below mentioned link.
https://support.wdc.com/product.aspx?ID=236&lang=en#WD_downloads
Hi Brandon, I have uninstalled and reinstalled at least 7 times now. Still a blank screen where the password section should be.
Cheers,
Jarret
Hi Jarret,
You should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.
