Hello there, I bought a 4Tb MyBook a week ago and have since managed not to strike it with any heavy objects, but have come close. I generally buy WD kit, like the pile of external drives I have of yours (which this raid array is supposed to be the solution to!) but unusually, I find myself massively disappointed, frustrated and behind in everything I had to do this week due to this box of sorrow I’ve purchased and the time I’ve taken trying to move into it.
Sorry for the overdramatic intro but I’ve been having a **bleep** of a ime with this.
The problem is, it’s achingly slow.
I’m using it with a brand new D-Link router and a top spec MacBook Pro (cabled to the router), using the supplied network cable to the array as it says to in the manual.
As would be expected of a new user, I’m trying to dump the contents of a bunch of other disks to it, before then reassigning those disks as backup media for the main array. Nearly a week later I have managed to transfer about 700Gb to it, running copies overnight and all day, at this rate it’ll take a month or more to do the lot. This can’t be right.
For example, before I started typing this message I had told it to delete about 20 folders, each with a single file in it. It just finished doing this when I reached the end of the last paragraph (I’m not a quick typist and had to register with to the forum first too !).
Right clicking on a folder on it brings up the busy cursor for 5… 10… seconds, then the context menu appears and disappears, so I drop down the toolbar menu, but I get a busy cursor on that too, everything just grinds o a halt when the array is involved in anything I’m doing.
Copying files from an external USB drive to the array via my laptop is very, very slow and means the USB drives are on my desk longer than I’d like them to be (as opposed to in the firesafe, away from coffee etc). I changed the plan to copying files to my laptop, then from laptop to the array, the files charge across to the laptop at the speeds I usually expect, then amble awkwardly from laptop to array taking many, many times longer than the first copy, it’s hard to qantify exactly how much slower as often I have to cancel the copy as I need to restart the laptop or switch to another LAN.
Just getting a list of folders within, say ‘Shared Photographs’ can take over 10 seconds, even when I have just opened the same folder in another finder, actually, now I try it, when I’ve just done same in the same finder too.
Trying to open the ‘Shared Music’ folder, where I have managed to copy a few hundred folders of files takes an age - though it seems to be more like the array is hanging rather than just slow, i.e. if I have 2 finder windows, one trying to open one shared fiolder, the other trying to open another shared folder. They both sit there for 10…20…30… seconds then both refresh simultaneously, this to me smacks of something worse than it just being slow.
I have moved the array away from the UPS it was sitting next to, it’s all on its own now - but no change.
I could cite many other examples but you get the idea… I have run quick and full diagnostics, restarted, put the latest firmware from a fortnight ago (02.31.08-067) on but it’s still the same - awful, unuseable even, certainly not fit for purpose as network storage.
The media I have managed to move comes across stuttery and freezy when I try to use it from a wireless-connected laptop, retrieving files from it is sluggish, though not nearly as slow as writing (its in the default 4Tb configuration BTW).
What can I do to try to resolve this ? - I can’t believe this is how it is supposed to be so there’s a problem of some kind but with everything else working a treat until this box was introduced a week ago, I can’t help feeling the culprit is on the far end of the black network cable.
I live on a remote tropical island to take it somewhere to post it to you is a 4-5 hour round trip and there;'s no postal service here anyway so you couldn’t send it back - I really need to sort this out in situ - please help !!!