New My passport essential 500gb

WD External Drives WD Portable Drives
1

Hi,

I’ve just bought a new My passport essential 500gb i plugged it in and followd the instructions.

now the problem is that when i’m copiing files or use the WD Smartware (version: 1.5.4.5) it just disconnect and reconnect the whole time and so i cant complete the backup or files transfert.

Can someone help?

Kind regards

Mike

2

Hi, be sure that you are connecting the passport directly to one of the USB ports on your PC, that means no extension cables or USB hubs.

3

i just use the normal included cable.

but i just noticed when i plug it in an usb 2.0 it works fine it’s when i use the usb 3.0 that it acts strange.

4

Well in that case go to your computer manufacturer web page and check if you have the latest USB 3.0 drivers. If the issue continues, it might be a problem with the cable or the USB port itself on the computer.

5

ok will try it ty