New G-RAID 20TB drives TB3 daisy chain simply not working

G-Technology G-RAID & G-DOCK
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I work in Film/TV a d I have two brand new G-Raid drives here. They will not daisy chain at all, I’ll go over what I have tested below.

This is not the first time I have had this happen with new G-Raid drives, and I have checked with my peers and colleagues within the industry and in the 30 minutes the post has been up I have had two other members of m profession confirm they have had the exact same issue. They are both, thus far, from the UK - in case this is related to a faulty batch.

Testing process:

*Drives individually connected one at a time via TB3 - confirmed they work as expected. This is true of all Thunderbolt ports, they all allow the drive to connect without issue directly.

*Used box provided cables
*Used known good premium (Caldigit) TB3 cables
*Check System Profiler to confirm no other drives exist on the daisy chain.
*Swapped the drives around
*tried all combinations of ports for the chain
*connected directly from the MBP and also from a Caldigit TS3+
*Tried connecting the second drive from the daisy chain to it’s USBC port
*Tried connecting a different TB3 accessory to the GRAID TB3 port
*Confirmed daisy chaining of other devices works as expected.
*Turned on drives with full chain connected
*Connected chain after drives have been turned on
*Restarted MBP with drives connected to chain and no other peripherals connected
Edit:
Now also:
*Connected to a separate system (PC) still not working
*Forced TB2 connection with two Apple TB3>2 adapters at either end of a TB2 cable.

Along with a few other things I’m sure. Both drives are simply refusing to allow any kind of device to be daisy chained to them.

1 Like
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Same problem here and I’m wondering if you found a fix

1 Like
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I will echo this same problem. Brand New G Drive 20TB and 12TB. Both are working on it is own. Once daisy chain, the second dry would not mount. Thoughts anyone? - SOLVED!!!

UPDATE:

G- Raid Drives must be plugged into a thunderbolt approved port or else it will not mount on Mac. Use the USB-C to USB-C connector and plug into the USB-C computer/hub. Do not use the USB-C to USB-A connector as it will not work.

Confirming Daisy will also works simply connect usb-c from one drive to the next.

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I have recently bought a 6Tb Pro, specifically so I could daisy chain. Daisy Chaining to 12Tb and 3Tb G Drives was working when I first installed the new drive. I then had to remove the three drives while away from home. When I returned home and reconnected using exactly the same cables and power supplies they would not daisy chain. I have not yet found a fix after several days. Any suggestions?
I never have any problems daisy chaining my older (lighting) 2x4Tb RAID with other drives.