Hopefully the following will help identify where the problem is and assist
you in providing a remedy. I’ve added screenshots to better understand
what is going on.
When I open “WD DIscovery”, under the “Devices” area shows “My Book”,
but I can do anything with it.
When I open “WD Security”, nothing shows
When I open “WD Drive Utilities”,
– then select “Diagnose” tab and select “Run Drive Status Check”, it
states “SMART status failed”. Nothing happens when I select the other two
choices “Run Quick Drive Test” or “Run Complete Drive Test”
– then select “Settings” tab. The settings are “Sleep Timer OFF” and
“LED Settings ON”
– then select “Drive Erase” I tried formatting it in both “NTFS and
exFAT” formats, but I get an error message of :“An exception occurred
during the operation, making the result invalid. Check InnerException for
exception details.” I’ve searched the entire computer (to incl. the
registry) and couldn’t find anything relative to “InnerException”.
It would be great if I could reformat this 2TB My Book as I really need it.
Anxiously awaiting your reply.