I bought a WD 2 TB My Cloud Personal Network Attached Storage model WDBCTL0020HWT-NESN on amazon.com last jun 13th.
my problem is that the firmware of this unit does not have the option “add” in the menu applications.
I am looking to install the antivirus software on my unit.
Can you help me with those informations?
Hello, Through WD standards procedures, you won’t be able to install apps on the single drive version of the WD My Cloud.
You can, however, install apps posted by our members on the community but that will void your warranty.
The single bay, single drive My Cloud units DO NOT officially support third party add on modules that the more expensive multi bay My Cloud units support. You can use the forum search feature, magnifying glass icon upper right, to find many past discussions on the lack of official app support in the single bay, single drive My Cloud units.
The My Cloud Support website has the following Knowledgebase article that covers this issue:
https://support.wdc.com/knowledgebase/answer.aspx?ID=16513
Unofficially, and absolutely NOT supported by WD, there are methods of getting certain apps to run on the v2.x single bay My Cloud units. Doing so however may void your My Cloud warranty. Start with this discussion:
https://community.wd.com/t/wd-mycloud-gen2-enable-apps-install-tab-apps/177885/
