Network error question - WD ReadyView

I just purchased a WD ReadyView Surveillance System and seems to work fine using DHCP

During setup i changed the password of course

When I installed the app on my iphone, I scan the code, attempt login … then get “Network error”

I have the system connected to a cradlepoint device with good internet access (i tested with a laptop no problem)

What am I doing wrong? Any ideas? Thanks for any help!

Hello is this still an active support forum? I’ve tried to track down a customer support number for WD and it looks like they’ve suspended any voice support now with the COVID-19 outbreak. This is a little frustrating to have just unboxed this system and getting this network error immediately after connecting DHCP to a tested active network.

Any suggestions appreciated or I guess I just box it up and send it back?