My local/Wifi connection works perfectly, but the remote connection doesn’t appear to have functioned since the Data Center Move 9/27/206. The MyCloud Dashboard originally was unable to establish a connection either until I hard booted the device. Since then that connection works, but I still can’t access the drive through the app due to the ref’d error.
PS: Firmware version is current.
Please post firmware version which may help any WD staff lurking. There are two different models of the single bay My Cloud each using a different firmware version. Include how you have remote access setup; automatic or manual. If manual do you have port forwarding enabled through your router.
Also in some cases it helps to turn off remote access wait a few minutes, then turn it back on through the WD My Cloud Dashboard.
I’m having the exact same problem (907 and 905 errors) since the My Cloud maintenance (which I knew nothing about). Drive works find on LAN, cannot access through mycloud.com or My Cloud android app. This access is critical to us as we use it to get files while wife and I are at work instead of dragging around a USB or thumb drive. No access today. Wife was not happy.
Dashboard says: "Connected (Relay connection established) "
12 TB, EX2 Ultra
Firmware: 2.21.119
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As state previously the firmware reports as current: WDMyCloud v04.04.04-101 : Core F/W
Cloud Access is set to Automatic, Port Forwarding is working and connection is established.
However, I am getting an error on occasion when requesting to check update status.
Done…v04.04.04-101 : Core F/W
I have cycled the remote access off/on, but I did not wait any very long. I will wait longer.
Many Thanks…
@Trader [quote=“Trader, post:4, topic:179866”]
"Connected (Relay connection established) "
[/quote]
This means port forward is not working or configured and you’re using the WD Relay Servers for remote access.
If the unit was in Port Forward mode, this could be a DNS propagation issue were the DNS servers used by your MyCloud or Router are not resolving wd2go.com and mycloud.com.
Try this
-
Open a command prompt from your PC and type
nslookup wd2go.com
nslookup mycloud.comNOTE: My ISP was not resolving wd2go.com so I set Mycloud DNS to Google’s in the network settings and rebooted
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Login to the dashboard of My Cloud, click Users and re-enter your email address to re-register with MyCloud.com
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Open the mobile app and logout of MyCloud.com, then delete the MyCloud
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Close and open the mobile app, login to MyCloud.com and add the device again
As of right now, my ISP DNS server is resolving wd2go.com so I’m changing DNS server from Google to ISP
Hope this helps
04.04.04-101 is the latest firmware release.
Clicking “Check Update Status” call could be timing out or something triggering an error message.
I can now access my EX2 through the phone app, but still cannot access it through mycloud.com when not at home. I’ve tried on 2 computers and phone browser. Yet I can still stream music from it remotely using Plex.
I’m getting pretty close to taking the drives out, binning the thing (or shooting holes in it), and ordering a diskless Qnap and starting over.
At home, or remotely?
Assuming that’s at home, on your local network.
If you can access via all methods locally, and not by any methods remotely, try toggling the Cloud Access off/on using the Dashboard. I have to do this after any mucking about with network addresses. It reports ‘Connected’, but it really isn’t. Toggling re-establishes the link.
Phone implies remotely (yes, I have wireless switched off to test). The word “remotely” implies…remotely (not on my LAN).
I’m at work right now, not at home.
Sorry, not trying to be obtuse but the level of assistance in these forums gets frustrating at times, almost always boiling down to “have you rebooted?” or “have you logged out/in?” All my other consumer electronics always work. I expect this too without constantly babysitting it.
As of right now, the mycloud app on my phone (remotely) no longer accesses either. And I’m still streaming music off it via Plex. I will mess with it through the weekend. If my head gets too bloody from banging it against it…I will yank the drives, brick it, and move on to another company. Don’t even want to hassle with RMAs.
D’oh! Missed that for some reason, sorry…
We’re just customers, like you. Trying to help. There’s a good reason why IT Support response #1 is ‘have you tried turning it off and on again?’ We don’t have ‘proper fixes’ because we’re not developers. We offer workarounds which are often based on making settings changes to MyCloud or local network, because a huge number of problems are caused by incorrect configuration. We have no remote diagnostics to your device, so we have to try to intepret the limited information we’re given. Sometimes we miss stuff… Sometimes people don’t answer ‘tedious’ diagnostic questions. And yet we continue to try to provide help, unpaid, using our own time.
Hang on… Plex. That’s interesting. How did you get Plex on it? The basic MyCloud (the subject of this forum) has no official support for installing apps like Plex, and Plex don’t have a build for it. People who have managed to install it via SSH have reported the mycloud isn’t up to it, but it may be okay for simply streaming audio.
Drives. Plural. The basic mycloud has one drive.
What model have you got? Mirror? EX? There are dedicated forums for those.
I have not checked the DNC configuration yet. But when I woke up this morning my drive had emailed to advise that it had restarted during the night. I am at work and have been happily streaming tunes all day. I believe you are right it has to be a DNS issue but I did nothing to fix it. I will research it later this evening.
On a related side note, being DNS issue would explain why I have seen this problem in the past only to have it resolve itself before I could get to it.
I will advise when I check my DNS config.
DNS seems to be resolving properly now, but I bet it wasn’t before. Next time that happens I will check.
Thank you SBrown!!
