Netflix "Tile / Icon" does not show up in video section

WD Legacy Products WD TV Live & Live Plus
1

Hello,

I just got the WD TV Live Plus.  According to the instructions to access Netflix you look in the video section.  On my box it does not show up.  I see and can access YouTube but the NetFlix Icon doesn’t even show up.

I have Firmware 1.02.21 installed.

Just so you know it is not a Network issue.  I can access “PlayOn” from the box and stream Netflix using PlayOn.

My system is Windows 7 Pro 64.

Thanks

2

Welcome to the forum.  :)

If you’re running firmware 1.02.21, you have a WD TV Live, not a WD TV Live Plus.

The Plus never had that firmware revision, nor is it compatible.

Where did you get your ‘Plus’ from?  If from eBay, I suspect they’re scamming you.

If from a new store, you either bought the wrong item or someone has returned a Plus but put a Live in the box instead (aka stealing a free upgrade).

In any case, you need to return it if you’ve been sold the wrong item.

3

Thanks for the reply.

I bought it a Best Buy yesterday.

4

I looked at the device tag withe the S/N and P/N and it says it is a “Plus”.

5

The nice thing is you can take it back to Best Buy and just exchange it without any hassle (odds are it’s just a mislabled Live).

6

It is not possible to have 1.02.21 firmware on the Plus.  

What does the Bootup screen tell you when it starts?

Also go to the SYSTEM INFO screens and see if the S/N matches the label.

7

Hi All,

Thanks for the replys.  Come to find out I had a factory mislabled unit.  The S/N on the unit did not match the system information screen.  I took it back to Best Buy and exchanged it.  The new one worked.  Netflix came right up.

Thanks Again.

8

Betcha dollars to donuts it was stolen…Buyer purchased a Plus and swapped labels and returned a Live…