Netflix Loosing Logon Details

WD Legacy Products WD TV Live Streaming
1

Hi Folks,

I’ve recently bought a new WD Live TV Streamer and all is going well. However Netflix is constantly loosing its logon details. Every other day it will not logon and it comes up with a message saying “Cannot Connect To Netflix Please Try Again Later”.

I then have to go into the System Menu and Reset All Online Service Accounts before re entering my Netflix credentials.

Is this a known problem?

Thanks.

2

Did you upgrade the firmware?

3

Yeah…was the first thing I did when I started it up.

4

Hi folks, will a downgrade of the Firmware solve my Netflix issue? Can someone from WD confirm that this is an issue with the latest Firmware?

I rather not have to do it if I don’t have to in case the downgrade screws the player.

Thanks.

5

ThFatHawaiian wrote:

Every other day it will not logon and it comes up with a message saying “Cannot Connect To Netflix Please Try Again Later”.

It’s not losing logon details.  There was a bug a long time ago where it actually WOULD lose the logon details, and the first screen would ask “Are you a NetFlix Member?” – and make you go through the login every time.

Is the message you’re getting accompanied by an error code?

6

Can’t see an error code. It simply says it cannot connect to Netflix, please try again later. This happens repeatedly until I reset via the system menu.

7

Meant to add that I’m on Firmware version 1.12.14.

8

Upgraded to 1.13.8 and still getting the same problem. Every other day I have to reset and re enter netflix logon details. Does anyone have any ideas?