Need service

Portable Drives My Passport
1

Does WD work on drives that have problems; How do I request such service and mail it in??

It’s a My Passport Ultra

2

You need to contact WD Support directly. This is their user community.

What do you mean by “work on”? If the drive is under warranty, they’ll replace it. Otherwise depends on the issue.

3

Drive is NOT under warranty. I will contact WD support directly.