When you want to share your MyCloud contents remotely, your user must create a MyCloud Account through Western Digital’s gateway. I have some and my users have some. One of my email accounts has been compromised and I’d like to remove it or change the email address. So too have I removed some users who have accounts that are no longer needed. Is there a way to change an email address or even delete an unused account or will those unused accounts self-destruct in time?
Do you own the single bay WDMYCLOUD?
Have you checked the dashboard?
To remove or change an email address on the MyCloud.com website one may have to contact WD Support (see the Support link top of page) directly and ask them to remove or change the mail address. WD did at one time have a support article on how to delete or remove a MyCloud.com account, but it is now just a dead link.
Another option is to try and change one’s email address through the My Cloud Dashboard > Cloud Access section. One may have to delete the user’s Cloud Access, then select the Invite button to setup a new email address for that user. Or remove the user account entirely from the My Cloud Dashboard > User section.
Some additional WD Knowledgebase Articles that may be relevant.
My Cloud OS 5: Cannot Delete Cloud or Local Device User Account
https://support-en.wd.com/app/answers/detailweb/a_id/30062
My Cloud OS 5, WD Cloud OS 5, My Cloud Home, Sandisk ibi: Delete or Remove Western Digital Account
https://support-en.wd.com/app/answers/detailweb/a_id/34835
My Cloud OS 5: Add Users and Enable Cloud Access
https://support-en.wd.com/app/answers/detailweb/a_id/29448
This sounds scary. My Cloud is working fine. I guess it isn’t important that unused accounts are polluting their server. Thank you for your immediate response - very helpful.
Account management could be better thought out.
One of the weaknesses of OS/5 that won’t be improved
I had my iPhone 11 PRO stollen a few days ago and cannot track it down because it shows off line on cloud! How can I erase the contents/bank applications and other personal data from it without having the phone with me and it it does not show under devices on cloud as well?
Any help will be greatly appreciated!
Thanks.
Lulumir
You should try finding an answer on the Apple website or talk with your nearest Apple Geniuses.
You have piggy backed on someone else’s topic for a WD My Cloud OS5.
Not sure why you are asking about how to erase an Apple device (that was stolen) or it’s contents here. Apple has a number of support articles covering stolen Apple devices. For example:
https://www.icloud.com/find
With respect to the My Cloud you can access the My Cloud Dashboard and remove Cloud Access for any User account that you had setup within the My Cloud OS5 mobile app on that phone. That should lock the user out of the My Cloud until such time as you can change that user’s Cloud Access User Account or change the Cloud Access user’s password.
