MyCloud Local Access

[Colin_A]

Hi All
Since the outage has been sorted, I have tried to enable local access to my MyCloud home device. I cannot get access to the Dashboard.

I have followed the steps in this link to the letter. Instructions to Enable Local Network Access on a My Cloud Home, My Cloud Home Duo and SanDisk ibi without Cloud Services,
I get to step 7 and after verifying the 2-step address I am greeted with an error screen that says “Oops! Something went wrong”.

I uninstalled WD Discovery thinking that may be the problem but the result was the same. I tried to reinstall WD Discovery but it won’t reinstall properly or find my device. can anyone please advise?

[Keerti_01]

Hi @Colin_A,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[Colin_A]

Thanks for the advice, the problem is now sorted, apparently, cookies must be fully enabled in my browser in order to log in. Thanks, WD