Mycloud iphone app can't connect to MyCloud

[mike27oct]

Tom,

1. When you installed the MC app, it told you on the opening screen that your iPhone must remain connected to network at all times for transfers; but it is not, and here is why down below.

2. If you had searched this exact forum you posted in and searched for some key words related to your issue, you would have found the solution to your issue:

Backing up iPhone/iPad photos with My Cloud app? READ THIS

Problems and issues can arise when using the My Cloud app to auto-backup and update photos and videos from iPhone and iPad Camera Rolls. So, this post is intended to help prevent the following BIG problem from happening before you begin, or let you know why you had the problem, so you can prevent it from happening again. IMPORTANT: for very large uploads (such as with a very full iOS Camera Roll,) the iPhone/iPad’s Auto-Lock control needs to be set at a high value (meaning, set it to Never,) …