My iphone doesn't backup all its files to mycloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello,

I have Mycloud 3TB. I installed the app on my android phone and logged in with my admin email. I also installed it on an iphone and logged in with another user email that I added. The problem is that on the iphone, the app chose only a few photos (the latest 10 photos) and uploaded them. What about all the rest of the photos on the iphone? How can I get it to backup all the photos on the device? I have the auto backup of photos & videos set to on in the settings. Kindly advise. Many thanks!!

2

This link will solve your iPhone issue.

3

Thanks for your reply. I did that but I can’t get the phone to start backing up now.

4

Backups only start each time app is restarted, so turn off MC app and then turn it back on.

5

I did that several times. Nothing happens.

6

To experiment, I took a new photo on my iPhone then opened MC. it got backed up there. But my old photos and videos still didn’t get backed up.

7

If all photos are still on phone, rename the folder and let a new default will be made. So you have both folders to select from.