Why is there a constant reference to the wdmcex2 manual?
It’s obvious that this manual is too compact and too simple to help with real problems.
In the manual you can read how to make a backup.
But after that,… nothing!
What if the result of a backup is a failure?
Nothing in the manual!
How to find information what to do then, not in the manual.
What makes the failure, and why?
What to do to repair the fault, to get a trustworthy backup?
How to find the bad file?
(I now know that one bad file can make a total bu to a failure,
but no info which file, and were it is situated, and what to do next)
What if you want to sync an existing folder with a new one?
Can’t be done without an existing task you made earlier!
What if you want an incremental backup without an earlier task?
Can’t be done.
It’s making a new total backup within the existing folder.
And you will find nothing in the manual.
What if you don’t want the whole hdd to be backed-up, and neither 1 folder
If you want 2 or 3 folders, it can’t be done.
If choosing a second folder, the first choice is gone.
How is this working?
And again, nothing in the manual.
I had communication with 4 persons from the helpdesk in 8 weeks.
Every 2 weeks there was a new helping person that started at the beginning.
So I had to do a factory reset/ format.
I have done this 4 times, with no result,.
I have emails in English and my native language on several addresses.
And the last one started at the beginning, again.
A manual that handles only the obvious is not very useful.
Refering to it makes no sense.
Making a new and better one does.
And the backup utilities are to simple for this NAS.
It’s necessary to get much more information when the bu fails.
Just a ‘backup failed’ notice isn’t doing the job.
And it is also necessary to make sync/ incremental-backups without a earlier made task.
Just compare 2 folders and copy the new files.
These bu problems are there for a long time!
And are still there!
