Mycloud dashboard


I am able to access my mycloud through the network tab in windows explorer. However, I am unable to access the dashboard through the devices ip. Also, I am unable to transfer files to or from the device, they queue up but never start and just time out. Do I have to do a full reset on the device, because if so, there is data on it that I cannot lose? Is there anything that I should do to access the dashboard? Thank you for any help that you can give.


@18jadietrich What happens when you right click on WDMYCLOUD under Storage and click on View device webpage?



Thanks for the attempt to help but we ended up being able to access the dashboard by unplugging the mycloud several time and then the dashboard worked fine. I do not know what the problem was, but it is now solved, thank you.


Sounds like the web server on the MyCloud crashed. A 4-second reset would probably resolve the problem.