I am able to access my mycloud through the network tab in windows explorer. However, I am unable to access the dashboard through the devices ip. Also, I am unable to transfer files to or from the device, they queue up but never start and just time out. Do I have to do a full reset on the device, because if so, there is data on it that I cannot lose? Is there anything that I should do to access the dashboard? Thank you for any help that you can give.