Mycloud dashboard


#1

I am able to access my mycloud through the network tab in windows explorer. However, I am unable to access the dashboard through the devices ip. Also, I am unable to transfer files to or from the device, they queue up but never start and just time out. Do I have to do a full reset on the device, because if so, there is data on it that I cannot lose? Is there anything that I should do to access the dashboard? Thank you for any help that you can give.


#2

@18jadietrich What happens when you right click on WDMYCLOUD under Storage and click on View device webpage?

image


#3

Thanks for the attempt to help but we ended up being able to access the dashboard by unplugging the mycloud several time and then the dashboard worked fine. I do not know what the problem was, but it is now solved, thank you.


#4

Sounds like the web server on the MyCloud crashed. A 4-second reset would probably resolve the problem.