WD Community

MyBook upgrade firmware failed. No longer detected

Hi! I have some problem with a MyBook WDBAAF0010HBK-010911N. I usually use it with a mac, but after the upgrade to yosemite operating system the external drive was no longer detected. I decide to connect it to a windows machine and it was working properly. I decide to upgrade the firmware to solve the problem with my mac. I downloaded the tool for windows but during the upgrading process the operation failed. 

Now I can’t use the drive both Windows and Mac. When I connect it to a windows computer I have only an “Initio Default Controller”.

How can I solve the problem? There is a way to restore the default firmware without losing the data?

Best regards.

Hello,

I recommend you contact WD tech support directly for assistance with this issue.

Contact WD

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.