I mistakenly pulled out the USB cord of my passport ultra while backing up my laptop. Since then, it has been giving me a code 10 error message. Help me
Welcome to the Community.
I’d recommend running a diagnostic test using Data Lifeguard Diagnostics for Windows. If the hard drive passes the test but still presents the same error message then it’s possible for the device to become corrupted (Which can happen when disconnecting the cable during a file transfer). If so, you may need to erase and format the unit before it can be used again.
