My setup cannot detect MyBook Live although I am connected to my home wifi

Hi Please help to advise the solution as the setup cannot detect MyBook Live in my network. I am using Macbook Pro 2015 15".

Hello, bennyng

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support


Tried… but their answers like very technical which I cannot understand cos I am IT idiots hahaaa

By the way now I had WD My Cloud Home… can access the device’s data thru my folders but not thru the website and apps maybe cos I still as GUEST.