Hi
I have a Macbook Pro running Yosemite. It sees the mybook live in finder but will not connect. I also can not connect to the dashboard. I have tried downloading the set up software and again it sees the drive but will not connect??? I can access the drive and dashboard from 2 ipads, my phone, an imac and a windows laptop all on the same network??? If I sign in on My Cloud it can see the drive but once again when you try and connect it fails. I have even tried mounting it and unmounting it from terminal and it says successful but cant actually get to anything?
All firmware is updated
Help!
Thanks
Lester
Have you tried manually mapping a share using the “Connect to Server” option?
Instructions are available in the following link:
http://wdc.custhelp.com/app/answers/detail/a_id/2686/
Thanks for the reply. Yes I have tried that and it comes back can’t connect. That’s why I tried the set up software which does see the drive but can’t access it. All other devices on the network don’t have an issue. The really strange thing is when I am in my office on the garden we use a power line adaptor connected to our hub which creates a new network extended of our normal one… When the MacBook is on that network it connects to the my book no problem. Back in the house it can see the drive (even shows in finder) but can’t access it!
I even looked up how to check the drive using terminal on the Mac and it shows up fine. I unmounted and remounted it using terminal but it has made no difference.
Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
Support by Country
http://support.wdc.com/country/index.asp
