My PC does show the files but doesn't copy or play file

Portable Drives My Passport
1

Hello guys,

I have problem with my WD 1TR drive. When I connect it to my computer everything goes fine, but when I want to play or copy a file my computer stops. I don’t know what to do? I need your help.

2

Hello there,

How does the drive stop, does it give you an error when you try to copy to it or from it? Have you tried a different USB cable or port?

3

Yes it gives me errors when I copy to it or from it. I have tried different USB cable or ports but still the same