My Passport Wireless can not be recognized by PC or other devices

Portable Drives My Passport Wireless
1

Hi,

I haven’t been using my Passport Wireless HDD for more than a year. When i tried to connect, it is not been recognized by my computer. I tried it in different PCs, but the results were same. My device successfully connects to My passport dashboard but the capacity information can not be displayed. I would be appreciated if someone helps me.

Thanks a lot.

2

I recommend trying the drive diagnostic tools offered by WD first:

If problem remains, contact WD Support directly for help:

3

Hi. Thank you for assistance. I have run the diagnostic tool and have sent the report to you. What should i do next?

4

If running the tool still returns error or issue on your drive, contact the WD support team directly for further assistance.

5

I had to change routers today and then My Passport no longer appears. Don’t know how to deal with that.