My Passport external drive is no longer recognized on my Dell Computer that I use to regularly as my only back-up drive. The light on the external drive is on and I can hear it running.
This is the second WD device in the last several years that has experienced this problem. I face a risky situation as long as this problem remains unresolved.
If I cannot find a solution quickly I must purchase another backup drive quickly. However, I will never again use or trust a Western Digital product and will actively tell others not to also. This repeated problem indicates some sort of basic issue with WD devices.
Does WD offer any trouble remediation services?