Newly purchased HP laptop with Windows 10 preinstalled and new My Passport Ultra Metal Edition. When I connect the external harddrive windows recognizes it and I can see it in windows explorer. If I select to open to view files I can see the preinstalled contents on the drive. I launch WD Apps Setup to install the WD software and the windows installer launches and I confirm what I want to install. The installer runs about 30 seconds and then the installer shows WD Apps Setup Wizard installation failed. If I click on details it says that another installation is already in progress. I have tried rebooting and then launching the setup and I get the same error. I thought maybe the WD apps were installing silently in the background so I left the external hard drive connected for an hour and checked for installed programs and I didnt see any so I relaunched WD Apps setup and I get the same error. This is my first computer with Windows 10 and I currently have another WD Passport installed on a Windows 7 machine and I didn’t have any issue with that setup. HELP!!!
