I brought my passport ultra 2 TB, 2 days ago. it was all fine for two days. i stored upto 1.2 tb data… now it is not been recognized by my laptop…it is not in my disk manager. i didnot encrypt it…LED is still…it makes noises rythimically in a loop fashion…or some times even it is completely mute…i need my data badly…i reinstalled my drivers and rechecked…but in vain…plzz plzz help me…
i ran smart test Data Lifeguard Diagnostic test and the repor
Test Option: | QUICK TEST |
Model Number: | WD My Passport 0820 |
Unit Serial Number: | WDC-ROM SN# XYZ- |
Firmware Number: | 1012 |
Capacity: | 0.00 GB |
SMART Status: | PASS |
Test Result: | FAIL |
Test Error Code: | 06-Quick Test on drive 4 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 99 (Unknown Test) SMART self-test did not complete on drive 4! |
Test Time: | 22:53:22, February 04, 2015 |
Test Option: | EXTENDED TEST |
Model Number: | WD My Passport 0820 |
Unit Serial Number: | WDC-ROM SN# XYZ- |
Firmware Number: | 1012 |
Capacity: | 0.00 GB |
SMART Status: | PASS |
Test Result: | PASS |
Test Time: | 22:53:34, February 04, 2015 |
Test Option: | QUICK TEST |
Model Number: | WD My Passport 0820 |
Unit Serial Number: | WDC-ROM SN# XYZ- |
Firmware Number: | 1012 |
Capacity: | 0.00 GB |
SMART Status: | PASS |
Test Result: | FAIL |
Test Error Code: | 06-Quick Test on drive 4 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 4! |
Test Time: | 22:55:03, February 04, 2015 |
Welcome to the WD Community.
Sorry to hear that you are experiencing issues with your unit. Have you tried using a data recovery software?
If you do a search online, you should find a few free data recovery software that you can use to try to recover the files.
how can i recover if it is not been recognized??
what about my drive???
its just 3 days after my purchase…
Hi,
Some of the data recovery software are designed to work with drives that are not working properly. In your case, the drive is being seen by the DLG. It might be detected by a data recovery software.
what about my drive???
How is the drive showing on disk management?