My Passport Ultra- help please!

WD External Drives WD Portable Drives
1

Hi
I’ve requested an RMA for my Passport Ultra but I’m clutching at straws before I send it off to be wiped/repaired. The blue light flashes when connected to my laptop. The laptop recognises it- it will remove and reinstall it but I can’t get to my data? Diagnostics:

Test Option: QUICK TEST
Model Number: WDC WD7500BPVT-75HXZT3
Unit Serial Number: Deleted by Mod - Trancer
Firmware Number: 03.01A03
Capacity: 750.16 GB
SMART Status: PASS
Test Result: PASS
Test Time: 11:41:03, April 28, 2017

Test Option: EXTENDED TEST
Model Number: WD My Passport 0837
Unit Serial Number: Deleted by Mod - Trancer
Firmware Number: 1072
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 11:42:24, April 28, 2017

Any other advice please?
Thanks in advance.

2

Hello,

I believe the reason you cant get to your data is because the partition is corrupted. You may try using a data recovery software in order to recover the data and then format the drive in order to use it again.

3

Thank you very much for that. Is data recovery software easy to find?

4

Hello,

As easy as a simple google search.

5

Thanks Hamlet, will try that.