Still in box, but 2 years old, Passport Ultra 2TB. When connected to the computer get message as follows, “the file or directory is corrupted and unusable.” Any suggestions?
You can try a few steps to fix the issue with your WD Passport Ultra 2TB.
- First, test the drive on another PC or USB port to rule out connection problems.
- Next, run CHKDSK by opening Command Prompt as Administrator and typing chkdsk X: /f (replacing X: with your drive letter) to fix any errors.
- If the drive still isn’t working, check Disk Management to see if it needs a new drive letter or if it should be formatted.
Thank you, it needed to be formatted.
Sounds like the hard drive went on a 2-year vacation and forgot how to work—maybe try a data recovery tool like BLR data recovery software to jog its memory?" 
