My Passport ULTRA doesn't show up in my notebook

As many of the post I’ve been looking at, My passport doesn’t show up once connected. It remains a while with the light fixed and after a couple minutes begins to fade. The weird thing, is that despite I cannot see the icon in my Notebook, I can see the Icon where Printers and other Devices are.
Anyway, I can’t do anything, there is no way to see inside the driver seaching for my files.
I’m kind of desperate, please help


Try to use a different cable or USB port, also you can try on a different computer to see if this helps.