My Passport Ultra-1TB is taking forever to start backing up

ARush4u · November 9, 2016, 5:20pm

Hi!

I recently purchased a My Passport Ultra 1 TB drive. I hooked it up to my computer. I have had it hooked up for about an hour and a half, and it is still at 0% out of 356GB. Is this normal?

Thanks.

Hamlet · November 10, 2016, 4:14pm

Hello,

What backup software are you using?

ARush4u · November 10, 2016, 4:47pm

Whatever came with the drive.

Hamlet · November 10, 2016, 7:12pm

Hello,

If it is WD Smartware then I recommend you uninstall and reinstall the software.