My Passport Ultra-1TB is taking forever to start backing up

Portable Drives My Passport
1

Hi!

I recently purchased a My Passport Ultra 1 TB drive. I hooked it up to my computer. I have had it hooked up for about an hour and a half, and it is still at 0% out of 356GB. Is this normal?

Thanks.

2

Hello,

What backup software are you using?

3

Whatever came with the drive. :confused:

4

Hello,

If it is WD Smartware then I recommend you uninstall and reinstall the software.

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