PPL, please help!
I keep on My Passport all my valuable photos including my wedding photos and older memories.
Just out of nowhere My Passport started slowing down. It takes long to load, then once I access files it fails to load for example movies, or very slowly copies. I tried SMART check, all good, as well as standart test. Deep test did not succeed to complete and the same is with virus check with my Eset Nod, or test against malware.
As of today, I cannot get it to load anymore at all. I cannot access my data!! I cant even attempt to copy some of the photos to other location. I am desperate. When I unplug it from my laptop,a popup appears saying that I need to format the drive to use it. I dont want to do this, at least not before I save at least some files.
What is it that I can do?? I emailed support more then a week ago, but no response. Now the situation is even worse and still no response from them. What puzzels me is that SMART chck was OK, indicating there is no disc failure. This is as much as I can conlude (am not an expert).
Any ideas, or suggestions?
I would appreciate it much.