My passport not recognised by WD discovery


Hi all, I recently installed WD discovery for my new My Passport hard drive. Unfortunately, my drive does show up in the list of devices on WD discovery. My windows computer is able to recognise the drive and I have registered the drive as is instructed in the user manual. Does anybody know what to do? Thanks very much for your help


Hi simone6,

Backup the data to another device. Once the data has been backed up, format the drive in ExFAT to be used on both Windows and macOS. If the drive will only be used on a Windows computer, please format the drive in NTFS.

You can refer to the following articles for more information: