My passport for mac,on iMac running yosemite

[davytwy]

Just purchased 1Tb wd my passport and am having difficulties,backup fails every time and complete drive test cancelled,any ideas?

[Hamlet]

Hello,

Make sure you have the drive plugged in directly to the computer, avoid using any USB hubs since it may be causing power issues. Also if you are using a desktop computer try connecting it to the back USB just for troubleshooting purposes.

[davytwy]

Thanks for that,i’m plugged straight into imac,Ive managed to back up my computer but cant retrieve any data,when i try to retrieve it says “cant open application because it is a time machine backup”

[Hamlet]

Hello,

Are you using Time Machine to retrieve the data?

[davytwy]

Hello Hamlet,Yes i’m using time machine to retrieve data,I can retrieve my music desktop,e-mails and documents etc,but dont seem to be able to retrieve photographs and videos as yet.