I have had a My Passport Edge for a number of years now. I bought a new laptop last year and although the drive shows up, I am unable to get Unlocker to run on the new computer. I still have the old computer and can unlock the drive there. Is there a way to have the drive unlock on my new computer? Both are Windows 11, drive is not password protected but needs to be unlocked for use.
Hi @nhorscro
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
